SUPPORT CENTER

How Can We Help You?

Find answers instantly or send us a message — we reply within 6 hours.

⚡ Reply in 6h 📦 Free shipping $50+ ↩ 30-day returns 🔒 Secure checkout
🚚 Track My Order Check delivery status ↩ Return Policy 30-day hassle-free 📦 Shipping Policy Delivery times & rates 💬 Full FAQ All common questions

❓ Frequently Asked Questions

I’m having issues placing an order

Try these steps:

  • Clear your browser cache and cookies
  • Switch to a different browser or device
  • Check your payment info is entered correctly
  • Still stuck? Email us — we’ll sort it fast.
Is my card charged immediately when I order?

Yes — your card is charged at checkout so we can begin production right away. All payments are SSL-encrypted and processed securely.

How long does shipping take?

Processing takes 2–5 business days, then:

  • USA: 5–10 business days
  • Canada / UK / AU: 7–14 business days
  • Rest of world: 10–20 business days

You’ll receive a tracking email once your order ships. Full shipping policy →

Do you offer free shipping?

Yes! Free standard shipping on all orders $50+ to the USA. International orders may have a small shipping fee depending on destination.

I typed the wrong shipping address

Contact us immediately at support@skshirtprints.com. We can only update your address before the order ships. Once shipped, we cannot redirect the package.

What if I receive a faulty or wrong item?

We’re sorry to hear that! Contact us within 14 days of delivery with:

  • Your order number
  • Clear photos of the item and damage

We’ll arrange a free replacement or full refund — no hassle.

Can I customize a shirt with my own design or photo?

Absolutely! We specialize in custom Hawaiian shirts with your face, pet, family photo, or any theme. Upload your photo on the product page and we’ll send a free mockup preview before printing.

Browse custom shirts →

✉️ Send Us a Message

⚡
Average response time: under 6 hours

Mon – Sat · 8 AM – 10 PM (GMT+7)

Prefer email? Write directly to:

We’re committed to your complete satisfaction — every order, every time.